Veterinary Front Desk Specialist | 4-Day Week, Full-Time

West Side Pet Clinic; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and a 401(k) plan

Structured onboarding and mentorship

Employee pet discount

Job summary

West Side Pet Clinic in Buffalo, NY is seeking a dedicated full-time Veterinary Receptionist with a strong customer-service background. Experience in medical or dental offices or high-volume hospitality is welcome; veterinary knowledge is not required as onboarding and training are provided.

You will greet clients, manage multi-line phones, schedule appointments, process payments, and support the clinical team with compassionate communication in a fast-paced, pet-centered environment.

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience with veterinary/medical terminology or PIMS software (Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet) is a strong asset

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Skills

Customer service

Front desk/reception

Communication

Multitasking

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

West Side Pet Clinic in Buffalo, NY is seeking a dedicated full-time Veterinary Receptionist with a strong customer-service background. Experience in medical or dental offices or high-volume hospitality is welcome; veterinary knowledge is not required as onboarding and training are provided.

You will greet clients, manage multi-line phones, schedule appointments, process payments, and support the clinical team with compassionate communication in a fast-paced, pet-centered environment.