Veterinary Front Desk Supervisor - Lead Client Care

Coral Springs Animal Hospital; Florida; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous PTO

Floating holidays

Medical/dental/vision coverage

Employer-funded HSA

Paid family leave

401(k) with match

Pet care discounts

Job summary

Coral Springs Animal Hospital in South Florida seeks a Customer Services Supervisor to lead our front desk team and optimize client experiences while upholding high standards of care for patients. This hands-on role focuses on daily workflow, staff development, and cross‑department collaboration.

You will oversee scheduling, billing inquiries, and payments, ensuring smooth operations and exceptional service.

Qualifications

• Experience supervising client service in a veterinary setting.
• Strong interpersonal and communication skills.
• Proficient with practice management software Cornerstone and Instinct.

Responsibilities

• Lead front desk operations and empower a collaborative team.
• Guide daily workflows and ensure exceptional client experiences.
• Foster a supportive team culture through effective leadership.
• Oversee financial transactions and ensure billing accuracy.
• Coordinate reception, scheduling, and client communication.

Skills

Team Leadership

Communication

Multitasking

Customer service

Empathy

Tools

Cornerstone

Instinct

Job description

Coral Springs Animal Hospital in South Florida seeks a Customer Services Supervisor to lead our front desk team and optimize client experiences while upholding high standards of care for patients. This hands-on role focuses on daily workflow, staff development, and cross‑department collaboration.

You will oversee scheduling, billing inquiries, and payments, ensuring smooth operations and exceptional service.