Veterinary Front Desk Specialist — Warm, Efficient & Calm

Cherokee Trail Veterinary Hospital, PA; Mooresville (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay based on experience

Free virtual mental health for your 家庭

Medical, dental, vision, and life ins.

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts for your personal-p

PTO, floating holidays, parental leave

Military leave

Employee Assistance Program

Access to Encore Vet Group CE library

401(k) with up to 5% company match

Job summary

Harbor Point Animal Hospital in Mooresville, NC, is seeking a full-time Customer Service Representative for our front desk. This role requires warmth, efficiency, and energy to support a high-volume, AAHA-accredited practice serving pets and their families.

We value a calm, organized multitasker who can navigate digital systems, manage appointments, and coordinate with the clinical team to ensure a seamless client experience from first contact to tail wag.

Qualifications

• 1-2 years of customer service or veterinary front-desk experience.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule and confirm appointments, keeping the day running smoothly.
• Maintain accurate patient records and update charts in digital systems.
• Answer client questions calmly, especially when pet parents are stressed.
• Process payments and front-desk administrative tasks.
• Coordinate between clients and the clinical team so nothing falls through the cracks.
• Create a five-star experience from the first phone call to the final tail wag.

Skills

Customer service experience

Job description

Harbor Point Animal Hospital in Mooresville, NC, is seeking a full-time Customer Service Representative for our front desk. This role requires warmth, efficiency, and energy to support a high-volume, AAHA-accredited practice serving pets and their families.

We value a calm, organized multitasker who can navigate digital systems, manage appointments, and coordinate with the clinical team to ensure a seamless client experience from first contact to tail wag.