Customer Service Representative - Harbor Point Animal Hospital

Harbor Point Animal Hospital; Mooresville (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay, based on experience

Medical, dental, vision, and life insurance

Free virtual mental health support

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts for personal pets

PTO, floating holidays, parental leave, military leave

Employee Assistance Program

Access to training and development resources

401(k) with up to 5% company match

Job summary

A veterinary hospital in Mooresville is seeking a Full-Time Customer Service Representative to enhance the client experience at the front desk. This role emphasizes warmth, organization, and communication, requiring skills in multitasking and technology use. An ideal candidate is detail-oriented and thrives in a supportive team-driven environment. The position offers competitive pay and various benefits, making it an excellent opportunity for individuals passionate about veterinary care.

Qualifications

• Ability to create positive experiences for clients.
• Detail-oriented and organized even during busy times.
• Experience with digital records and scheduling software.

Responsibilities

• Greet clients warmly and professionally.
• Schedule appointments and manage workflows.
• Educate clients with clear communication.
• Maintain accurate patient records.
• Assist the medical team through clear communication.
• Process payments and manage check-in/check-out.
• Create a welcoming front desk experience.

Skills

Warmth and professionalism

Organizational skills

Multitasking ability

Clear and compassionate communication

Familiarity with computers and scheduling software

Scheduling software

Tools

Scheduling software

EMR / records software

Job description

Be the first smile they see. The voice they trust. The heart of our front desk.

At Harbor Point Animal Hospital, exceptional care starts the moment a client walks through the door. We are proud to be a 2025 AAHA Practice of the Year and have been AAHA accredited since 2017, a distinction earned by fewer than 15 percent of veterinary hospitals nationwide. This recognition reflects our commitment to outstanding medicine, compassionate care, and an exceptional client experience.

We are looking for a Full-Time Customer Service Representative who brings warmth, organization, and positive energy to our front desk and wants to be part of a hospital that truly sets the standard.

Why You’ll Love Working Here

• AAHA Excellence in Action - WWe are nationally recognized for delivering high-quality, progressive veterinary care. Our AAHA Practice of the Year honor highlights our dedication to patient safety, client trust, and a compassionate experience for every visit.
• Supportive, Team-Driven Culture - We work hard, communicate openly, and support one another through busy days and big wins. Collaboration, respect, and kindness are part of how we show up every day.
• Care You Can Be Proud Of - As a full-service veterinary hospital, we provide wellness care, surgery, diagnostics, and Fear Free services to the pets of Mooresville and the greater Lake Norman community. We take pride in doing things the right way.

What You’ll Be Doing

• Greeting clients with warmth and professionalism in person and on the phone
• Scheduling appointments and keeping daily workflows running smoothly
• Answering questions and providing clear, compassionate client education
• Maintaining accurate patient records and updating charts
• Supporting the medical team through clear communication and coordination
• Processing payments and managing check-in and check-out
• Helping create a calm, organized, and welcoming front desk experience

You’ll Be a Great Fit If You

• Love creating positive experiences from the first phone call to the final tail wag
• Stay organized and detail focused, even when things get busy
• Can multitask while remaining calm, kind, and professional
• Feel confident using computers, scheduling software, and digital records
• Communicate clearly and compassionately with clients and teammates
• Want to grow in a hospital that values learning, development, and teamwork

Perks + Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health support
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Ready to join an award-winning veterinary hospital where your work truly matters?

Apply today and become part of a 2025 AAHA Practice of the Year team that leads with excellence, compassion, and connection.

Check us out: www.harborpointanimalhospital.com

Harbor Point Animal Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.