Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Mooresville (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay based on experience

Free virtual mental health for your 家庭

Medical, dental, vision, and life ins.

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts for your personal-p

PTO, floating holidays, parental leave

Military leave

Employee Assistance Program

Access to Encore Vet Group CE library

401(k) with up to 5% company match

Job summary

Harbor Point Animal Hospital in Mooresville, NC, is seeking a full-time Customer Service Representative for our front desk. This role requires warmth, efficiency, and energy to support a high-volume, AAHA-accredited practice serving pets and their families.

We value a calm, organized multitasker who can navigate digital systems, manage appointments, and coordinate with the clinical team to ensure a seamless client experience from first contact to tail wag.

Qualifications

• 1-2 years of customer service or veterinary front-desk experience.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule and confirm appointments, keeping the day running smoothly.
• Maintain accurate patient records and update charts in digital systems.
• Answer client questions calmly, especially when pet parents are stressed.
• Process payments and front-desk administrative tasks.
• Coordinate between clients and the clinical team so nothing falls through the cracks.
• Create a five-star experience from the first phone call to the final tail wag.

Skills

Customer service experience

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Harbor Point Animal Hospital, we're a team that leads with compassion, connection, and care. As a full-service animal hospital offering everything from wellness exams to surgery for companion animals, we pair cutting-edge technology with a close-knit, supportive team. We've been AAHA-accredited since 2017 and were recently named the 2025 AAHA Accredited Practice of the Year, and we're proud to deliver gold-standard veterinary care while making every client and patient feel seen, heard, and valued.

We're looking for a Full-Time Customer Service Representative to bring warmth, efficiency, and energy to our front desk.

What You’ll Do

• Greet clients and patients with warmth and professionalism, in person and over the phone
• Schedule and confirm appointments, keeping the day running smoothly
• Maintain accurate patient records and update charts in our digital systems
• Answer client questions with clarity and calm, especially when pet parents are stressed
• Process payments and handle day-to-day front-desk administrative tasks
• Coordinate between clients and the clinical team so nothing falls through the cracks
• Help create a five-star experience from the first phone call to the final tail wag

What We’re Looking For

• 1-2 years of customer service or veterinary front-desk experience
• A people person who loves creating great client experiences
• Organized and detail-obsessed, comfortable juggling appointments, records, and communication
• A calm, kind multitasker who stays cool during the busiest moments
• Tech-savvy and confident navigating digital systems and patient charts
• A clear, compassionate communicator, especially under pressure
• Eager to grow in a hospital that invests in training, CE, and team culture

Schedule

• Full-time, Day shift
• 10-hour shifts
• Rotating weekends
• Holiday coverage as part of the rotation

Why JoinHarbor Point Animal Hospital?

We treat every pet like family and every team member like gold. Our full-service hospital combines cutting-edge medicine, AAHA-accredited standards of care, and a genuine sense of compassion, and we're equipped with the tools and resources needed to do your best work. In 2023, we were honored with a Lake Normy Award from Lake Norman Publications, recognizing our commitment to the pets and families we serve. Here, it's not just about what we do, it's how we do it: relationships over transactions, teamwork over ego, and curiosity, learning, and leveling up together.

Not from around here?

No problem! We are located in beautiful Mooresville, close to many coffee shops, walkable parks, and a large variety of restaurants to check out on break.

The Perks + Benefits

We believe you should feel as supported as you make our clients feel. We offer:

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Harbor Point Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love – caring for animals while advancing your career.