Empathetic Veterinary Front Desk Pro | Part-Time, Flexible

Brawley Animal Hospital; Mooresville (NC); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Health package (medical, dental, and

Life insurance and disability

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Brawley Animal Hospital in Mooresville, NC is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones, and support clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team environment.

Qualifications

• 3+ years in customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience REQUIRED.
• Proficiency with a multi-phone line system while assisting in-person clients.
• Experience with Avimark veterinary software preferred.
• Excellent verbal and written communication; compassionate, professional service.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to process payments and maintain financial records.
• Remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Welcome clients and serve as the face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phone system and in-person interactions.
• Process transactions accurately and maintain records.
• Provide information on services and compassionate customer care.

Skills

Customer service

Reception/front-desk

Communication skills

Payment processing

Calendar coordination

Calm under pressure

Teamwork

Tools

Avimark

Multi-line phone system

Job description

Brawley Animal Hospital in Mooresville, NC is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones, and support clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team environment.