Veterinary Front Desk Lead - Customer Care Specialist

Harbor Point Animal Hospital; Mooresville (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay, based on experience

Medical, dental, vision, and life insurance

Free virtual mental health support

Generous CE allowance + paid CE time

Uniform allowance

Pet care discounts for personal pets

PTO, floating holidays, parental leave, military leave

Employee Assistance Program

Access to training and development resources

401(k) with up to 5% company match

Job summary

A veterinary hospital in Mooresville is seeking a Full-Time Customer Service Representative to enhance the client experience at the front desk. This role emphasizes warmth, organization, and communication, requiring skills in multitasking and technology use. An ideal candidate is detail-oriented and thrives in a supportive team-driven environment. The position offers competitive pay and various benefits, making it an excellent opportunity for individuals passionate about veterinary care.

Qualifications

• Ability to create positive experiences for clients.
• Detail-oriented and organized even during busy times.
• Experience with digital records and scheduling software.

Responsibilities

• Greet clients warmly and professionally.
• Schedule appointments and manage workflows.
• Educate clients with clear communication.
• Maintain accurate patient records.
• Assist the medical team through clear communication.
• Process payments and manage check-in/check-out.
• Create a welcoming front desk experience.

Skills

Warmth and professionalism

Organizational skills

Multitasking ability

Clear and compassionate communication

Familiarity with computers and scheduling software

Job description

A veterinary hospital in Mooresville is seeking a Full-Time Customer Service Representative to enhance the client experience at the front desk. This role emphasizes warmth, organization, and communication, requiring skills in multitasking and technology use. An ideal candidate is detail-oriented and thrives in a supportive team-driven environment. The position offers competitive pay and various benefits, making it an excellent opportunity for individuals passionate about veterinary care.