Veterinary Front Desk Specialist — Evenings & Weekends

Goodvets; Pooler (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee discounts

Job summary

GoodVets is actively seeking a Client Service Representative (CSR) to be the first and last impression for clients. You will manage front-desk duties, greet customers, and coordinate check-in/check-out with the clinical team to ensure a warm, efficient visit.

This role requires strong communication, a team spirit, and the ability to handle a fast-paced clinic environment. Evening and weekend availability are frequently needed, with a comprehensive benefits package provided.

Qualifications

• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.
• Willingness to learn Windows-based systems and practice management software.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism.
• Greet clients and manage the check-in/check-out process with efficiency and care.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team.
• Process payments and ensure accurate invoicing.
• Monitor the flow of patients and clients throughout the day.
• Maintain a clean and organized reception and lobby area.
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations.
• Assist emotionally stressed clients with compassion and clarity.
• Support occasional light administrative and cleaning duties as needed.

Skills

Communication skills

Interpersonal skills

Empathy

Team player

Tools

Practice management software

Windows-based systems

Job description

GoodVets is actively seeking a Client Service Representative (CSR) to be the first and last impression for clients. You will manage front-desk duties, greet customers, and coordinate check-in/check-out with the clinical team to ensure a warm, efficient visit.

This role requires strong communication, a team spirit, and the ability to handle a fast-paced clinic environment. Evening and weekend availability are frequently needed, with a comprehensive benefits package provided.