Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Lexington (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

CE allowance

Uniform allowance

Pet care discounts

PTO

Floating holidays

Parental leave

Military leave

Employee Assistance Program

401(k) with company match

Job summary

Grace Animal Hospital is seeking a Full-time Customer Service Representative to greet clients, schedule appointments, and support the veterinary team from the front desk. This role emphasizes warmth, efficiency, and energy in a fast-paced clinic environment.

You will help with patient records, educate clients, process payments, and ensure a calm, welcoming lobby. We offer strong benefits and a commitment to professional development and team culture.

Qualifications

• Greet clients warmly in person and on the phone.
• Schedule appointments and manage daily workflow.
• Provide clear client education and maintain records.
• Process payments and check clients in/out.
• Support veterinary team with coordination.

Responsibilities

• Greet clients with warmth and professionalism, in person and on the phone.
• Schedule appointments and help manage the daily workflow.
• Answer questions and provide clear, compassionate client education.
• Maintain accurate records and update patient files.
• Support the veterinary team with communication and coordination.
• Process payments and check clients in and out.
• Help ensure a calm, organized, and welcoming lobby experience.

Skills

People skills

Organized

Multitasking

Tech-savvy

Calm under pressure

Customer service experience

Job description

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Grace Animal Hospital, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why Join Grace Animal Hospital?

Because we care—about pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery, urgent care, and fear free focused visits, with cutting-edge technology and a close-knit, supportive team.

We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.

What You’ll Do

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage the daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience

What We’re Looking For

• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

Schedule

• Full-time
• 8-10-hour shifts
• Rotating Weekends
• No holidays

What’s in it for you?

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Grace Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

Pay Range

USD $17.00 - USD $20.00 /Hr.