Veterinary Front Desk Specialist — Client Experience Pro

Ore Creek Veterinary Clinic; Hartland Township (MI); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Ore Creek Veterinary Clinic in Hartland is seeking a Front of the House specialist with at least two years of experience in veterinary reception or assisting roles. You will be the friendly face greeting clients, answering phones, and coordinating appointments to keep the day running smoothly.

You will handle in-person, phone, and digital communications, ensuring every client and pet feels welcome and valued while maintaining efficient scheduling. Some evenings and Saturdays are required.

Formación

• Minimum of two years experience as a medical or veterinary receptionist, or veterinary assistant or technician.
• Ability to handle 2-3 lines, with basic computer literacy and keyboarding skills.
• Strong client interactions on the phone, in person, or via digital channels.

Responsabilidades

• Be the face of the clinic with positive client interactions.
• Efficiently scheduling appointments and managing everyday workflow.
• Handle 2-3 line communications and multi-channel messages.
• Support late shifts (7 pm) and some Saturday coverage as needed.

Conocimientos

Front-of-house

Customer service

Phone etiquette

Scheduling

Digital communication

Descripción del empleo

Ore Creek Veterinary Clinic in Hartland is seeking a Front of the House specialist with at least two years of experience in veterinary reception or assisting roles. You will be the friendly face greeting clients, answering phones, and coordinating appointments to keep the day running smoothly.

You will handle in-person, phone, and digital communications, ensuring every client and pet feels welcome and valued while maintaining efficient scheduling. Some evenings and Saturdays are required.