Veterinary Front Desk Specialist — Client Care

Thrive Pet Healthcare; Peachtree City (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet perks and veterinary service-discs

Job summary

Animal Medical Clinic, part of Thrive Pet Healthcare, seeks a Client Service Representative to greet clients, schedule appointments, manage payments, and maintain client records in a fast-paced clinic.

You will support veterinarians, facilitate communication among clients and medical staff, and help deliver compassionate care while upholding high standards of service in Peachtree City.

Qualifications

• Customer service experience (1-3 years preferred).
• Ability to multi-task in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with computer software and data entry.
• Attention to detail and accurate record keeping.
• Reliable, self-motivated and able to work independently or in a team.
• Passion for animal care and strong work ethic.
• Prior experience with animals or in a veterinary setting is preferred but not required.

Responsibilities

• Greet clients and patients at check-in/out for appointments.
• Schedule appointments and manage the calendar.
• Handle cash and process payments.
• Answer multi-phone lines and respond to emails.
• Maintain accurate client records.
• Assist with cleaning and care of the hospital facility.
• Facilitate communication between clients, medical team, and veterinarians.
• Resolve client conflicts and de-escalate when needed.
• Support veterinarians to ensure quality care and educate clients.
• Mentor and support fellow team members.

Skills

Customer service

Multi-tasking

Communication

Data entry

Attention to detail

Teamwork

Animal care passion

Experience with animals (preferred)

Job description

Animal Medical Clinic, part of Thrive Pet Healthcare, seeks a Client Service Representative to greet clients, schedule appointments, manage payments, and maintain client records in a fast-paced clinic.

You will support veterinarians, facilitate communication among clients and medical staff, and help deliver compassionate care while upholding high standards of service in Peachtree City.