Veterinary Client Service Representative

Thrive Pet Healthcare; Peachtree City (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet perks and veterinary service-discs

Job summary

Animal Medical Clinic, part of Thrive Pet Healthcare, seeks a Client Service Representative to greet clients, schedule appointments, manage payments, and maintain client records in a fast-paced clinic.

You will support veterinarians, facilitate communication among clients and medical staff, and help deliver compassionate care while upholding high standards of service in Peachtree City.

Qualifications

• Customer service experience (1-3 years preferred).
• Ability to multi-task in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with computer software and data entry.
• Attention to detail and accurate record keeping.
• Reliable, self-motivated and able to work independently or in a team.
• Passion for animal care and strong work ethic.
• Prior experience with animals or in a veterinary setting is preferred but not required.

Responsibilities

• Greet clients and patients at check-in/out for appointments.
• Schedule appointments and manage the calendar.
• Handle cash and process payments.
• Answer multi-phone lines and respond to emails.
• Maintain accurate client records.
• Assist with cleaning and care of the hospital facility.
• Facilitate communication between clients, medical team, and veterinarians.
• Resolve client conflicts and de-escalate when needed.
• Support veterinarians to ensure quality care and educate clients.
• Mentor and support fellow team members.

Skills

Customer service

Multi-tasking

Communication

Data entry

Attention to detail

Teamwork

Animal care passion

Experience with animals (preferred)

Job description

About You

You’ll play an important role in pets' lives by providing end-to-end care for our precious patients. Your life-changing work will range from the hands-on-care of facilitating outpatient treatments to support services including admitting and discharging patients. The success of your patients' care matters to you, and your success matters to us.

Your Experience & Skills

• Customer service experience (1-3 years preferred)
• Multi-tasking within a high-volume, fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with computer software and data entry
• Attention to detail and accurate record keeping
• Reliable, self-motivated, and able to work independently and as part of a team
• Passion for animal care and a strong work ethic
• Prior experience working with animals or in a veterinary setting is preferred but not required

Animal Medical Clinic is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community.

At Animal Medical Clinic, although we are large, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources.

About The Hospital

Animal Medical Clinic is a general practice located in Peachtree City, GA focusing on wellness/sick exams, preventative care, surgeries, and dentistry. Our hospital is a fast-paced and high-volume clinic with moderately affluent and well-educated clientele. We pride ourselves on providing the highest quality of veterinary care to each patient and to serve our clients, patients, and team members with professionalism, compassion, and integrity. Teamwork and exceptional customer service are all equally important.

We are open Monday - Friday 7a - 6p and Saturday 8a - 5p, serving the Peachtree City, Fayetteville, Tyrone, and Newnan communities.

You're Willing And Able To

• Greet clients and patients warmly and assist them with checking in/out for appointments
• Appointment scheduling and calendar management
• Cash handling and payment processing
• Answer multi-phone line, respond to emails, address client needs, and provide information about our services
• Maintain client records accurately
• Assist with the cleaning and care of the hospital facility
• Facilitate communication between clients, medical team, and veterinarians
• Customer conflict resolution and de-escalation
• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
• Be willing to guide, mentor, and support fellow team members

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $16/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.