Veterinary Client Services Specialist

Animal Care Clinic; Round Rock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Mental health resources

Parental leave

Pet leave

Backup childcare

Family planning discounts

Free CE courses

Pet perks

Job summary

Animal Care Clinic in Round Rock, TX seeks a Veterinary Customer Service Representative to manage front-desk duties, patient scheduling, and client education with Thrive Pet Healthcare resources. You will handle calls, emails, and in-person interactions while ensuring accurate records and billing.

This role emphasizes exceptional service and teamwork in a busy veterinary setting. We offer growth through Thrive Pet Healthcare programs, comprehensive benefits, and opportunities to advance within a

Qualifications

• Previous experience in customer service, sales, or related fields.
• Previous clinical experience.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• Team player with a positive and professional demeanor.

Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about our products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving services and products.
• Answering multiple phone lines.
• Greeting and assisting clients and their pets.
• Educate clients.
• Daily routine cleaning.

Skills

Customer service

Clinical experience

Rapport building

Multitasking

Professional demeanor

Team player

Written & verbal communication

Job description

Animal Care Clinic in Round Rock, TX seeks a Veterinary Customer Service Representative to manage front-desk duties, patient scheduling, and client education with Thrive Pet Healthcare resources. You will handle calls, emails, and in-person interactions while ensuring accurate records and billing.

This role emphasizes exceptional service and teamwork in a busy veterinary setting. We offer growth through Thrive Pet Healthcare programs, comprehensive benefits, and opportunities to advance within a