Veterinary Receptionist - Calm Front Desk with Benefits

White-Oak-Veterinary-Clinic; White Oak (PA); On-site; USD 40,116,000 - 42,623,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to be the primary point of contact for clients and their pets. This full-time role balances administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

You will manage EMR/PIMS records, answer multi-line calls, process payments, and coordinate with veterinarians and staff to ensure smooth patient flow and a positive client experience.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Verbal and written communication

High-volume front desk

Calm under pressure

Empathy in sensitive situations

Team coordination

Tools

Cornerstone

PIMS

EMR systems

Job description

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to be the primary point of contact for clients and their pets. This full-time role balances administrative precision with warmth across a range of interactions, including emotionally sensitive situations.

You will manage EMR/PIMS records, answer multi-line calls, process payments, and coordinate with veterinarians and staff to ensure smooth patient flow and a positive client experience.