Compassionate Veterinary Receptionist with Flexible Hours

Cottleville Animal Hospital; Cottleville (MO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Employee pet discount

Structured onboarding and mentorship

Job summary

Cottleville Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team in a flexible full-time or part-time capacity. We welcome candidates from related medical or customer-service backgrounds and provide comprehensive onboarding.

You will support clients, schedule appointments, and help maintain a calm, pet-friendly front desk environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, a 401(k), mentoring, and an

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk

Customer service

Verbal communication

Multitasking

Data entry

Microsoft Office

Team player

Animal care affinity

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Cottleville Animal Hospital is seeking a dedicated Veterinary Receptionist to join our team in a flexible full-time or part-time capacity. We welcome candidates from related medical or customer-service backgrounds and provide comprehensive onboarding.

You will support clients, schedule appointments, and help maintain a calm, pet-friendly front desk environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, a 401(k), mentoring, and an