Veterinary Front Desk Lead - Mentor & Client Care

Caring Hands Animal Hospital - Centreville; Orland (ME); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and 401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Bucksport Veterinary Hospital is seeking a Lead Veterinary Receptionist to guide our front desk team, ensuring exceptional client experiences and smooth daily operations. You will set the standard for service and support the front desk with scheduling, invoicing, and patient coordination.

As the leader at the desk, you will mentor CSRs, coordinate appointments, discuss procedures with clients, and help maintain a welcoming, efficient clinic. A positive, animal-loving attitude is essential.

Qualifications

• At least 2 years of veterinary experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• A genuine love for animals and a desire to contribute to their well-being.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk.
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching.
• Assist with training and onboarding new front desk team members; resolve conflicts among front desk staff.
• Screen telephone calls calmly, professionally, and empathetically and assist Practice Manager with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain strong knowledge of hospital services, policies, and pricing.
• Support daily workflow by communicating with doctors, technicians, and management.
• Help ensure phones, emails, and online requests are handled promptly and consistently.
• Model reliability, professionalism, and a positive attitude.
• Assist with front desk coverage and scheduling needs as necessary.
• Ensure accurate invoicing, estimates, and payment processing.
• Help maintain organization and efficiency at the front desk.
• Identify opportunities to improve client experience and front desk processes.
• Adapt easily in a fast-paced, emotional environment.

Skills

Leadership

Communication

Organizational skills

Interpersonal abilities

Veterinary software

Tools

Veterinary software systems

Job description

Bucksport Veterinary Hospital is seeking a Lead Veterinary Receptionist to guide our front desk team, ensuring exceptional client experiences and smooth daily operations. You will set the standard for service and support the front desk with scheduling, invoicing, and patient coordination.

As the leader at the desk, you will mentor CSRs, coordinate appointments, discuss procedures with clients, and help maintain a welcoming, efficient clinic. A positive, animal-loving attitude is essential.