Lead Veterinary Receptionist

Veterinary Practice Partners; Orland (ME); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Pet discount

Job summary

Bucksport Veterinary Hospital is hiring a full-time Lead Veterinary Receptionist to lead our front desk with professionalism and a welcoming attitude. You will mentor CSRs, guide scheduling, and coordinate client care to support stronger relationships and better patient outcomes.

Expect a structured schedule, competitive benefits, and an emphasis on teamwork. The role requires veterinary experience, strong communication skills, and a genuine love for animals in a busy hospital setting.

Qualifications

• At least 2 years of veterinary experience is required.
• Strong leadership and organizational skills are essential.
• Excellent communication and interpersonal abilities are needed.

Responsibilities

• Deliver outstanding client service and set the tone at the front desk.
• Support and coach front desk staff and CSRs.
• Assist with training and onboarding new team members.
• Screen calls professionally and assist with escalations.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain knowledge of services, policies, and pricing.
• Collaborate with doctors, technicians, and management to keep workflow smooth.
• Handle phones, emails, and online requests promptly and consistently.

Skills

Leadership

Customer service

Communication

Team mentoring

Tools

Veterinary software

Job description

Salary: $22 - $25 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, Monday–Friday from 7:30 AM to 5:00 PM, typically scheduled as four 10-hour shifts or 5 8-hour shifts. No weekend hours!

Bucksport Veterinary Hospital is hiring a full-time Lead Veterinary Receptionist to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Key Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk
• Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
• Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.
• Screening telephone calls calmly, professionally, and empatheticallyand assisting Practice Manager with escalated calls.
• Ensure accurate scheduling, check-in/check-out, and client communication
• Maintain strong knowledge of hospital services, policies, and pricing
• Support daily workflow by communicating effectively with doctors, technicians, and management
• Help ensure phones, emails, and online requests are handled promptly and consistentlyModel reliability, professionalism, and a positive attitude
• Assist with front desk coverage and scheduling needs as necessary
• Ensure accurate invoicing, estimates, and payment processing
• Help maintain organization and efficiency at the front desk
• Identify opportunities to improve client experience and front desk processes
• Adapt easily in a fast-paced, emotional, and ever-changing environment

Qualifications:

• At least 2 years of veterinary experience is required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in veterinary software systems is a plus.
• A genuine love for animals and a desire to contribute to their well-being.

About Bucksport Veterinary Hospital

Bucksport Veterinary Hospital is a full-service small-animal practice dedicated to keeping pets healthy and happy for life. We provide everything from routine wellness care and vaccinations to diagnostics, surgery, dental work, and emergency support, all in a modern, renovated facility. We believe in preventive care and offer customizable wellness plans that allow pet owners to spread the cost of care over monthly payments while getting access to discounted services and products. At Bucksport, we treat pets like family. Our compassionate and supportive team collaborates to deliver personalized, quality care in a warm and welcoming environment. If you join us, you’ll be part of a close-knit practice focused on integrity, teamwork, and a genuine love for animals.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.