Lead Veterinary Receptionist — Front Desk Leader

Bucksport Veterinary Hospital; Orland (ME); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Bucksport Veterinary Hospital in Orland, ME is hiring a full-time Lead Veterinary Receptionist to lead our front desk, set the standard for client service, and support team excellence. You will guide the front desk team, discuss procedures with clients, coordinate appointments, and anticipate needs to strengthen relationships and patient care.

Expect a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount.

Qualifications

• Leadership experience at a front desk or client-service team.
• Ability to guide and mentor staff; coordinate appointments.
• Strong communication and problem-solving in a medical setting.

Responsibilities

• Deliver outstanding, compassionate client service and set the tone for the front desk.
• Coach and support CSRs; provide on-the-job training and guidance.
• Assist with onboarding new front desk staff and resolve conflicts.
• Screen calls calmly and escalate to the Practice Manager as needed.
• Ensure accurate scheduling, check-in/check-out, and client communication.
• Maintain knowledge of hospital services, policies, and pricing.
• Coordinate with doctors, technicians, and management for smooth workflow.
• Handle phones, emails, and online requests promptly and consistently.
• Model reliability, professionalism, and a positive attitude.

Skills

Client service

Leadership

Team mentoring

Scheduling

Communication

Conflict resolution

Job description

Bucksport Veterinary Hospital in Orland, ME is hiring a full-time Lead Veterinary Receptionist to lead our front desk, set the standard for client service, and support team excellence. You will guide the front desk team, discuss procedures with clients, coordinate appointments, and anticipate needs to strengthen relationships and patient care.

Expect a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount.