Veterinary Front Desk & Client Care Specialist

Thrive Pet Healthcare; Dana Point (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Generous pet benefits

Job summary

Thrive Pet Healthcare in Dana Point is seeking a Full Time Client Service Representative to join our team. This role involves providing exceptional customer service in a fast-paced environment, addressing client needs, and maintaining digital patient files.

Candidates should have great communication skills and strong attention to detail. Compensation ranges from $18 to $21 per hour based on skills and experience. Join us and be part of a dedicated team passionate about pets!

Qualifications

• Minimum of two years of work experience in customer service.
• Veterinary industry experience preferred but not required.
• Ability to multi-task while managing high call volumes.

Responsibilities

• Provide friendly, informative customer service in person and over the phone.
• Triage patient needs to appropriate staff.
• Answer multi-phone line, address customer needs, schedule and confirm appointments.
• Follow up with clients regarding outstanding needs.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

MS Office proficiency

Tools

Veterinary practice management software

Job description

Thrive Pet Healthcare in Dana Point is seeking a Full Time Client Service Representative to join our team. This role involves providing exceptional customer service in a fast-paced environment, addressing client needs, and maintaining digital patient files.

Candidates should have great communication skills and strong attention to detail. Compensation ranges from $18 to $21 per hour based on skills and experience. Join us and be part of a dedicated team passionate about pets!