Veterinary Front Desk Concierge

Petco; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pet supplies company is seeking a Hospital Concierge to provide exceptional customer care in a Vetco Total Care facility. This role requires strong communication skills as you will be the first and last point of contact for clients and pets. Responsibilities include answering phones, scheduling appointments, and ensuring the waiting area is clean. A high school diploma and at least one year in a veterinary or customer-facing environment are required. This position allows you to make a direct impact on the client experience.

Qualifications

• At least 1 year's previous experience working in veterinary practice or customer-facing role.
• Ability to maintain a professional attitude during stressful situations.
• Willingness to learn new techniques and accept change.

Responsibilities

• Answer practice phone and route calls appropriately.
• Schedule appointments and notify staff of client arrivals.
• Ensure waiting area is clean and well-stocked.
• Confirm appointments by preferred communication method.

Skills

Excellent written and verbal communication skills

Compassionate and sympathetic

Exceptional telephone and computer skills

Team player willing to learn

Education

High school diploma

Tools

Practice Management System

Job description

A leading pet supplies company is seeking a Hospital Concierge to provide exceptional customer care in a Vetco Total Care facility. This role requires strong communication skills as you will be the first and last point of contact for clients and pets. Responsibilities include answering phones, scheduling appointments, and ensuring the waiting area is clean. A high school diploma and at least one year in a veterinary or customer-facing environment are required. This position allows you to make a direct impact on the client experience.