Veterinary Front Desk Concierge

Petco; League City (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco is seeking a Patient Concierge for its Vetco Total Care hospital, focusing on delivering exceptional client and patient experiences. The role acts as the first and last point of contact, coordinating appointments and guiding guests with empathy.

Applicants should have at least 1 year in veterinary or customer-facing roles, strong communication, and teamwork. A high school diploma is required, with experience using practice management systems preferred.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year’s previous experience working in veterinary practice or a customer-facing role.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Skills

Excellent written and verbal comms

Compassionate and sympathetic

Team player

Telephone and computer skills

Customer-facing experience

Education

High school diploma

Tools

Practice Management System

Job description

Petco is seeking a Patient Concierge for its Vetco Total Care hospital, focusing on delivering exceptional client and patient experiences. The role acts as the first and last point of contact, coordinating appointments and guiding guests with empathy.

Applicants should have at least 1 year in veterinary or customer-facing roles, strong communication, and teamwork. A high school diploma is required, with experience using practice management systems preferred.