Veterinary Front Desk & Client Services Specialist

VCA Animal Hospitals, Inc; Port Richey (FL); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

Employee pet discounts

Descrizione del lavoro

VCA Animal Hospitals, Inc. is seeking a Client Service Representative to welcome clients and their pets, manage front-desk operations, schedule appointments, process payments, and provide product and service information.

The CSR supports clinical teams by maintaining medical records, ensuring a clean and inviting hospital environment, and delivering compassionate service in a fast-paced setting.

Competenze

• High school diploma or equivalent required.
• 1–2 years in a client-facing role preferred (vet/healthcare/customer service).
• Experience with appointment scheduling, payments, and inquiries is desirable.

Mansioni

• Greet clients and pets, answer calls, direct to exam rooms.
• Schedule and confirm appointments; manage calendar and reminders.
• Present fees; process payments and billing inquiries.
• Educate clients on products/services and prescriptions.
• Manage medical records and ensure confidentiality.
• Maintain a clean, safe hospital environment.

Conoscenze

Communication

Interpersonal skills

Multilingual abilities

Scheduling software

Formazione

High school diploma

Strumenti

AVImark

Cornerstone

Microsoft Office

Descrizione del lavoro

VCA Animal Hospitals, Inc. is seeking a Client Service Representative to welcome clients and their pets, manage front-desk operations, schedule appointments, process payments, and provide product and service information.

The CSR supports clinical teams by maintaining medical records, ensuring a clean and inviting hospital environment, and delivering compassionate service in a fast-paced setting.