Client Care Specialist: Pet Health & Front Desk

Mars Petcare; Kansas; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

Employee pet discounts

Job summary

VCA Animal Hospitals in Kansas is seeking a Client Service Representative to greet clients and their pets, manage front-desk operations, schedule appointments, process payments, and provide product and service information.

The CSR supports clinical teams by maintaining medical records and ensuring the hospital environment is clean, safe, and inviting, while delivering compassionate customer service to prioritize pet health and client satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a client-facing role preferred (vet/healthcare/customer service).
• Experience with appointment scheduling, payments, and customer inquiries is desirable.

Responsibilities

• Greet clients and their pets, answer phones, direct to exam rooms.
• Schedule, confirm, and coordinate appointments; manage calendar; make reminders.
• Present and explain fees; process payments; handle billing inquiries.
• Recommend products/services and educate clients on options and benefits.
• Manage and update medical records; ensure confidentiality.
• Maintain a clean, safe, inviting hospital environment.

Skills

Customer service

Communication

Empathy

Front desk

Education

High school diploma

Tools

Scheduling software

POS systems

Vet management software

Job description

VCA Animal Hospitals in Kansas is seeking a Client Service Representative to greet clients and their pets, manage front-desk operations, schedule appointments, process payments, and provide product and service information.

The CSR supports clinical teams by maintaining medical records and ensuring the hospital environment is clean, safe, and inviting, while delivering compassionate customer service to prioritize pet health and client satisfaction.