Veterinary Front Desk & Client Care Specialist | Flexible Scheduling

Center City Veterinary Hospital; Philadelphia (Philadelphia County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer matching

Health insurance

Dental insurance

Life insurance

Paid time off

Employee discount

Professional development assistance

Flexible scheduling

Job summary

Center City Veterinary Hospital is seeking a Veterinary Client Services Representative / Receptionist to provide a friendly, efficient welcome for clients and patients in a fast-paced, compassionate setting.

You will handle calls, scheduling, payments, and front desk operations, with a Monday–Friday schedule and shifts from 8:00 AM to 7:00 PM. The role emphasizes empathy, accuracy, and teamwork to ensure an exceptional client experience.

Qualifications

• Minimum of one year in customer service, reception, administrative support, or a similar role; veterinary experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to interact professionally with clients in person and over the phone.
• Strong attention to detail and the ability to maintain accuracy in a fast-paced environment.
• Outstanding organizational skills with the ability to prioritize and multitask.
• Comfortable learning and navigating computer systems and practice management software.
• Ability to remain calm, compassionate, and professional when handling difficult or emotional client situations.

Responsibilities

• Greet clients and their pets warmly and professionally, both in person and over the phone.
• Answer incoming phone calls, respond to client inquiries (email, text, phone, in person), and direct calls appropriately.
• Schedule appointments, manage the appointment calendar, and coordinate patient visits.
• Check clients in and out, ensuring a smooth and positive experience.
• Maintain accurate client and patient information within the practice management software.
• Process payments, prepare invoices, and handle financial transactions accurately.
• Communicate appointment reminders, follow-ups, and other important information to clients.
• Assist with prescription refill requests and communicate with the medical team as needed.
• Coordinate communication between clients, veterinarians, and veterinary support staff.
• Respond to client questions and concerns with professionalism, empathy, and patience.
• Maintain an organized, clean, and welcoming reception area.
• Assist with administrative tasks, including filing, scanning, and maintaining medical records.
• Support daily hospital operations and assist team members wherever needed.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Organizational skills

Team player

Tools

PMS software

Job description

Center City Veterinary Hospital is seeking a Veterinary Client Services Representative / Receptionist to provide a friendly, efficient welcome for clients and patients in a fast-paced, compassionate setting.

You will handle calls, scheduling, payments, and front desk operations, with a Monday–Friday schedule and shifts from 8:00 AM to 7:00 PM. The role emphasizes empathy, accuracy, and teamwork to ensure an exceptional client experience.