Veterinary Front Desk & Client Services Specialist

National Veterinary Associates, Inc.; Clarksville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Medical insurance

Vision insurance

401(k)

Immediate PTO accrual

Job summary

Eastview Veterinary Clinic in Clarksville, TN is seeking an experienced Client Service Representative to join our team. You will greet clients and their pets, manage calls and messages, check in/out patients, and support our veterinary staff with accurate information and friendly service.

The ideal candidate has veterinary hospital experience, strong communication, data entry accuracy, and the ability to multitask in a busy clinic.

Qualifications

• Previous veterinary hospital experience is required.
• Knowledge of veterinary terminology and general hospital workflows.
• Strong verbal and written communication skills.
• Professional demeanor and excellent client service skills.
• Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
• Accurate data entry and comfort with paperless practice management software.

Responsibilities

• Greet clients and their pets and provide a welcoming, professional first impression.
• Manage incoming phone calls, text messages, client questions, and communication with the medical team.
• Check patients in and out while ensuring accurate client and patient information.
• Coordinate patient flow and communicate effectively with veterinary staff.
• Review and interpret patient records, prepare and communicate estimates, process payments, and handle financial transactions accurately.
• Assist with appointment planning and prescription refill requests.
• Communicate patient updates and client concerns to the team.
• Handle difficult interactions with professionalism and sound judgment.
• Maintain an organized reception area and support daily hospital operations.
• Work collaboratively with the team to support efficient patient care.

Skills

Customer service

Communication

Multitasking

Data entry

Tools

Practice management software

Vet software

Job description

Eastview Veterinary Clinic in Clarksville, TN is seeking an experienced Client Service Representative to join our team. You will greet clients and their pets, manage calls and messages, check in/out patients, and support our veterinary staff with accurate information and friendly service.

The ideal candidate has veterinary hospital experience, strong communication, data entry accuracy, and the ability to multitask in a busy clinic.