Veterinary Front Desk & Client Experience Specialist

National Veterinary Associates; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Kernersville Veterinary Hospital seeks a friendly Support Staff member to deliver excellent client service, greet clients, and assist with daily front-desk tasks at our Kernersville, NC location.

You will answer phones, schedule appointments, process payments, handle mail and emails, maintain patient records in our software, monitor the waiting area, and escalate complex issues to senior staff. This on-site role requires at least six months of related experience.

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and provide expeditious client experience.
• Answer phone calls, screen service needs, and schedule appointments.
• Process incoming and outgoing pets and payments.
• Handle incoming/outgoing mail and e-mail.
• Document and maintain client information and service data in business operations software.
• Monitor waiting area for cleanliness and escalate complex matters to senior staff.

Job description

Kernersville Veterinary Hospital seeks a friendly Support Staff member to deliver excellent client service, greet clients, and assist with daily front-desk tasks at our Kernersville, NC location.

You will answer phones, schedule appointments, process payments, handle mail and emails, maintain patient records in our software, monitor the waiting area, and escalate complex issues to senior staff. This on-site role requires at least six months of related experience.