Veterinary Front Desk & Client Care Specialist

National Veterinary Associates, Inc.; Vacaville (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Oak Animal Hospital is seeking a friendly, organized and compassionate Veterinary Client Service Representative to join our team. You will welcome clients and their pets, answer phones, schedule appointments, check clients in and out, and maintain accurate records in a fast-paced veterinary setting.

The ideal candidate has prior customer service experience, preferably in a veterinary clinic, with strong communication, multitasking, and team skills, and a genuine love for animals.

Qualifications

• Previous customer service experience required.
• Previous veterinary hospital or animal clinic experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Professional, dependable, and able to work well as part of a team.
• A genuine love for animals and a desire to provide excellent client care.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, schedule appointments, and manage appointment requests.
• Check clients in and out, process payments, and maintain accurate client records.
• Respond to client emails, text messages, and other communications.
• Communicate effectively with veterinarians, technicians, and support staff.
• Assist clients with questions regarding services, medications, and hospital policies.
• Maintain an organized, clean, and welcoming reception area.
• Handle sensitive situations, including distressed clients and end-of-life appointments, with empathy and professionalism.
• Assist with general administrative duties and daily front-office operations.

Skills

Customer service

Verbal communication

Multitasking

Team player

Tools

AviMark

Job description

Oak Animal Hospital is seeking a friendly, organized and compassionate Veterinary Client Service Representative to join our team. You will welcome clients and their pets, answer phones, schedule appointments, check clients in and out, and maintain accurate records in a fast-paced veterinary setting.

The ideal candidate has prior customer service experience, preferably in a veterinary clinic, with strong communication, multitasking, and team skills, and a genuine love for animals.