Veterinary Front Desk Specialist - Pet Perks

163090 Oakdale Veterinary Center; Illinois; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

401(k)

Employee Pet Benefits

Job summary

Oakdale Veterinary Center is seeking a dedicated Client Service Representative to greet clients and their pets, provide compassionate, professional service, and direct veterinary questions to the appropriate team member.

You will schedule appointments, document messages, manage payments and invoices, maintain medical records in the practice-management system, and support the front desk and clinic operations with a calm, organized approach.

Qualifications

• High school diploma or equivalent.
• Previous customer service, reception, veterinary, medical, or animal-care experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and learning veterinary practice-management software.
• Ability to handle financial transactions accurately.
• Ability to work effectively as part of a team.
• Dependable attendance and punctuality.

Responsibilities

• Greet clients and their pets warmly and professionally upon arrival.
• Provide courteous, compassionate, and respectful service to every client.
• Answer client questions and direct medical or veterinary questions to the appropriate veterinary team member.
• Communicate clinic policies, procedures, fees, and recommendations accurately.
• Maintain a calm and professional demeanor when dealing with upset clients.
• Protect client confidentiality and handle sensitive information appropriately.
• Build positive relationships with clients and encourage continued use of Oakdale Veterinary Center for their pets’ care.
• Schedule appointments according to clinic protocols and available appointment types.
• Check clients and patients in and out accurately.
• Obtain and verify current client and patient information.
• Assist with maintaining an organized and efficient lobby and reception area.
• Communicate with the veterinary team regarding patient arrivals, client concerns, and scheduling needs.
• Help maintain appropriate patient flow during busy periods.

Skills

Communication

Multitasking

Teamwork

Customer service

Computer skills

Education

High school diploma

Tools

Practice-management software

Job description

Oakdale Veterinary Center is seeking a dedicated Client Service Representative to greet clients and their pets, provide compassionate, professional service, and direct veterinary questions to the appropriate team member.

You will schedule appointments, document messages, manage payments and invoices, maintain medical records in the practice-management system, and support the front desk and clinic operations with a calm, organized approach.