Vet Clinic Front Desk Specialist — Client Care & Scheduling

United Veterinary Care; Hayward (CA); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

401K with company match

Flexible Spending Account or Health Re

Long Term Disability

Short Term Disability paid by the/em

Complimentary $15,000 Life Insurance

Personal Pet Discounts

Paid Time Off and Paid Holidays

Company Sponsored Employee Assistance

Descripción de la vacante

Gentle Care Veterinary Hospital in Hayward, CA is seeking a compassionate Veterinary Office Client Service Representative to manage front desk operations and deliver outstanding client service. You will greet clients, schedule appointments, handle payments, and maintain records while supporting a calm, welcoming lobby for both people and pets.

The ideal candidate has at least 1 year of customer service experience and some familiarity with veterinary terminology.

Formación

• Preferably 1 year of experience in a veterinary or human medical practice.
• Minimum 1 year of customer service experience (retail, food and beverage, etc.).
• Proficiency in computer skills, including email usage, Microsoft Office, and front desk equipment.
• Basic math skills for processing payments, making change, and handling deposits.

Responsabilidades

• Provide polite and timely customer service to pet owners in-person and over the phone.
• Schedule and confirm appointments, maintain records, provide estimates, and process invoices.
• Demonstrate compassion and empathy in stressful and emotional situations.
• Maintain a clean, organized, and well-stocked lobby and front office area.
• Perform opening and closing procedures, prepare end-of-day reports, and handle deposits.
• Conduct data entry tasks, including record-keeping and client questionnaires.
• Distribute mail and ensure correct routing of referral letters and lab results.
• Admit patients, ensuring accurate information and proper weight measurements.
• Opportunities to learn Veterinary Assistant skills available.

Conocimientos

1 year veterinary experience

1 year customer service experience

MS Office proficiency

Front desk equipment knowledge

Good communication

Herramientas

MS Office

POS system

Descripción del empleo

Gentle Care Veterinary Hospital in Hayward, CA is seeking a compassionate Veterinary Office Client Service Representative to manage front desk operations and deliver outstanding client service. You will greet clients, schedule appointments, handle payments, and maintain records while supporting a calm, welcoming lobby for both people and pets.

The ideal candidate has at least 1 year of customer service experience and some familiarity with veterinary terminology.