Client Services Representative

Star Valley Veterinary Clinic; Vacaville (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Oak Animal Hospital is seeking a friendly, organized and compassionate Veterinary Client Service Representative to join our team. You will welcome clients and their pets, answer phones, schedule appointments, check clients in and out, and maintain accurate records in a fast-paced veterinary setting.

The ideal candidate has prior customer service experience, preferably in a veterinary clinic, with strong communication, multitasking, and team skills, and a genuine love for animals.

Qualifications

• Previous customer service experience required.
• Previous veterinary hospital or animal clinic experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Professional, dependable, and able to work well as part of a team.
• A genuine love for animals and a desire to provide excellent client care.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, schedule appointments, and manage appointment requests.
• Check clients in and out, process payments, and maintain accurate client records.
• Respond to client emails, text messages, and other communications.
• Communicate effectively with veterinarians, technicians, and support staff.
• Assist clients with questions regarding services, medications, and hospital policies.
• Maintain an organized, clean, and welcoming reception area.
• Handle sensitive situations, including distressed clients and end-of-life appointments, with empathy and professionalism.
• Assist with general administrative duties and daily front-office operations.

Skills

Customer service

Verbal communication

Multitasking

Team player

Tools

AviMark

Job description

Veterinary Client Service Representative (CSR)

Pay Range: $20.00–$25.00 per hour

Do you love animals and enjoy making a difference in the lives of pets and their families? Oak Animal Hospital is looking for a friendly, organized, and compassionate Veterinary Client Service Representative (CSR) to join our team!

We are seeking someone who is personable, dependable, detail-oriented, and passionate about providing exceptional customer service in a fast-paced veterinary environment.

JOB RESPONSIBILITIES

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, schedule appointments, and manage appointment requests.
• Check clients in and out, process payments, and maintain accurate client records.
• Respond to client emails, text messages, and other communications.
• Communicate effectively with veterinarians, technicians, and support staff.
• Assist clients with questions regarding services, medications, and hospital policies.
• Maintain an organized, clean, and welcoming reception area.
• Handle sensitive situations, including distressed clients and end-of-life appointments, with empathy and professionalism.
• Assist with general administrative duties and daily front-office operations.

QUALIFICATIONS

• Previous customer service experience required.
• Previous veterinary hospital or animal clinic experience strongly preferred.
• Experience using AviMark veterinary practice management software is highly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Comfortable working in a busy, fast-paced environment.
• Proficient with computers and able to learn new software.
• Professional, dependable, and able to work well as part of a team.
• A genuine love for animals and a desire to provide excellent client care.

WHAT WE'RE LOOKING FOR

We want someone who understands that the client service experience begins at the front desk. The ideal candidate is friendly, compassionate, proactive, and able to remain calm and professional during challenging situations.

A positive attitude, strong work ethic, veterinary industry knowledge, and willingness to learn are essential!

COMPENSATION

$20.00–$25.00 per hour , depending on experience and qualifications.

JOIN OUR TEAM!

At Oak Animal Hospital, we believe exceptional veterinary care starts with a team that genuinely cares. If you enjoy working with people, love animals, and want to be part of a dedicated veterinary team, we'd love to hear from you!

Oak Animal Hospital – Providing compassionate care for pets and the people who love them.