Compassionate Pet Hospital Receptionist – Grow with BluePearl

Brief Media, Inc.; Oak Creek (WI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Pet insurance

Education allowance

Leadership programs

Discounts on pet care

Job summary

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking Veterinary Receptionists to welcome clients and support our medical team. You will be the first point of contact, guiding pets and owners with calm, clear communication and compassionate listening in emotionally charged situations.

You will confirm appointments, triage client needs, connect callers to the right team, and offer resources to families during difficult moments. Join a team dedicated to outstanding pet care.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to guide, comfort, and support clients.
• Clear, patient communication with pet owners.
• Compassionate listening in emotional situations.

Responsibilities

• Greet clients with a friendly, professional demeanor.
• Assess arrival needs and determine emergency vs standard cases.
• Direct calls and connect clients to the appropriate team member.
• Confirm appointments and share prep information for pets.
• Provide emotional support and resources to grieving clients.
• Serve as liaison between clients and service agencies for pet remains.

Skills

Customer service

Communication

Empathy

Calm under pressure

Job description

BluePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is seeking Veterinary Receptionists to welcome clients and support our medical team. You will be the first point of contact, guiding pets and owners with calm, clear communication and compassionate listening in emotionally charged situations.

You will confirm appointments, triage client needs, connect callers to the right team, and offer resources to families during difficult moments. Join a team dedicated to outstanding pet care.