Veterinary Front Desk & Client Care Specialist

Jobtailor; Savage (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a friendly on-site receptionist to greet clients, answer calls, and schedule appointments in a fast-paced veterinary setting. You will educate clients on preventive care, promote Care Companion Plans, and support the veterinary team with accurate charting and smooth patient flow.

The role requires 1+ years in customer service, basic computer skills, and the ability to multitask during busy periods. On-site work with weekend/evening hours is required.

Qualifications

• High School Diploma or Equivalent.
• 1+ years of customer service experience, preferably front desk or call center in a fast-paced environment.
• 1+ years of experience working with computers (typing, email, other software).
• Ability to convert incoming client calls into scheduled appointments.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Ability to learn and use computer software systems (PIMs, scheduling, etc.).
• Experience with or knowledge of handling dogs, cats, and exotic animals.

Responsibilities

• Greet clients and patients positively and provide a welcoming experience.
• Manage incoming phone calls and schedule appointments.
• Convert more than 20% of new-client incoming calls into scheduled appointments.
• Promote Care Companion Plans and services and educate clients about preventive care.
• Make weekly proactive reminder calls to clients due or overdue for services.
• Perform patient intake and discharge.
• Collaborate with the veterinary team to streamline patient flow and improve client experience.
• Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes.
• Maintain accurate medical charts and thorough documentation.

Skills

Customer Service

Appointment Scheduling

Veterinary Knowledge

MS Office Proficiency

Effective Communication

Education

High School Diploma

Tools

PIMs

MS Office (Word, Excel)

Email Systems

Job description

Jobtailor is seeking a friendly on-site receptionist to greet clients, answer calls, and schedule appointments in a fast-paced veterinary setting. You will educate clients on preventive care, promote Care Companion Plans, and support the veterinary team with accurate charting and smooth patient flow.

The role requires 1+ years in customer service, basic computer skills, and the ability to multitask during busy periods. On-site work with weekend/evening hours is required.