Veterinary Front Desk & Client Care Specialist

North County Animal Hospital; Paso Robles (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Purr-ental leave

Job summary

North County Animal Hospital in Paso Robles, CA is seeking a Veterinary Customer Service representative to be the first contact at the GP front desk, answer phones, schedule appointments, support check-in/check-out, and document client communications accurately in the medical record.

The ideal candidate has at least 6 months of veterinary front-desk experience, strong communication skills, a high school diploma, and the ability to process payments and work in a fast-paced team while delivering

Qualifications

• 6+ months of veterinary front-desk/CSR experience
• Clear client communication (phone/in person) and ability to handle high call volumes
• High school diploma or equivalent; able to document accurately in a PMS
• Experience processing payments and reviewing invoices/estimates

Responsibilities

• Answer incoming calls, triage inquiries, and schedule appointments; document client communications in the patient chart
• Support a smooth check-in/check-out process and maintain accurate client/patient details in the PMS
• Process payments, review invoices/estimates with clients, and record transactions in the PMS
• Communicate with clients about pet health questions and Thrive Membership options, medications, and treatments as appropriate
• Obtain health history and client information; maintain complete medical records
• Provide excellent customer service with clear communication, empathy, and flexibility in a fast-paced environment
• Other responsibilities as assigned

Skills

Customer service

Phone communication

Data entry

Education

High school diploma

Tools

Practice Management System (PMS)

Job description

North County Animal Hospital in Paso Robles, CA is seeking a Veterinary Customer Service representative to be the first contact at the GP front desk, answer phones, schedule appointments, support check-in/check-out, and document client communications accurately in the medical record.

The ideal candidate has at least 6 months of veterinary front-desk experience, strong communication skills, a high school diploma, and the ability to process payments and work in a fast-paced team while delivering