Veterinary Client Service Representative

North County Animal Hospital; Paso Robles (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Lyra Health mental health resources

Paid parental leave

Purr-ental leave

Job summary

North County Animal Hospital in Paso Robles, CA is seeking a Veterinary Customer Service representative to be the first contact at the GP front desk, answer phones, schedule appointments, support check-in/check-out, and document client communications accurately in the medical record.

The ideal candidate has at least 6 months of veterinary front-desk experience, strong communication skills, a high school diploma, and the ability to process payments and work in a fast-paced team while delivering

Qualifications

• 6+ months of veterinary front-desk/CSR experience
• Clear client communication (phone/in person) and ability to handle high call volumes
• High school diploma or equivalent; able to document accurately in a PMS
• Experience processing payments and reviewing invoices/estimates

Responsibilities

• Answer incoming calls, triage inquiries, and schedule appointments; document client communications in the patient chart
• Support a smooth check-in/check-out process and maintain accurate client/patient details in the PMS
• Process payments, review invoices/estimates with clients, and record transactions in the PMS
• Communicate with clients about pet health questions and Thrive Membership options, medications, and treatments as appropriate
• Obtain health history and client information; maintain complete medical records
• Provide excellent customer service with clear communication, empathy, and flexibility in a fast-paced environment
• Other responsibilities as assigned

Skills

Customer service

Phone communication

Data entry

Education

High school diploma

Tools

Practice Management System (PMS)

Job description

Description

Veterinary Customer Service

North County Animal Hospital

Full-time

Paso Robles, CA

Compensation is negotiable based on experience and credentials, with an expected starting range of $19-20/ hour. The actual salary will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About You

You’re the first point of contact at our GP front desk—answering phones, scheduling appointments, supporting check-in/check-out, processing payments, and documenting client communication accurately in the medical record.

You stay calm and kind in a busy lobby and keep the day moving by being organized, responsive, and detail-oriented.

Experience & Skills Requirements:

• 6+ months of veterinary front-desk/CSR experience in a veterinary practice
• Comfortable with high call volume, appointment scheduling, and clear client communication (phone/in person)
• High school diploma or equivalent; able to document accurately in a practice management system (PMS)
• Experience processing payments, reviewing invoices/estimates, and maintaining confidentiality

Role Responsibilities:

• Answer incoming calls, triage routine inquiries, and schedule appointments appropriately; document client communications in the patient chart
• Support a smooth check-in/check-out process, including collecting required information and maintaining accurate client/patient details in the PMS
• Process payments, review invoices/estimates with clients as directed, and record transactions accurately in the PMS
• Communicate with clients regarding pet health questions and next steps, and share information on Thrive Membership options, medications, and additional treatments as appropriate
• Obtain relevant health history and client information and support the team in maintaining complete, organized medical records
• Provide excellent customer service through clear communication, empathy, and flexibility in a fast-paced environment
• Other responsibilities as assigned

You’ll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About the Hospital

North County Animal Hospital is a general practice located in Paso Robles focusing on primary and urgent care for dogs and cats. Our hospital has a wonderful team and a loyal client base. We are open Monday through Saturday.

Serving Paso Robles, Atascadero, San Miguel, Heritage Ranch, Creston, Santa Margarita, San Luis Obispo and King City communities.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.