Veterinary Receptionist

Companion Pet Partners

Paso Robles (CA)

On-site

USD 24,796 - 31,684

Full time

14 days+

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Benefits offered by this job

Health, dental, and vision insurance

401k with company match

Employee discounts on services

Growth opportunities

PTO and mental health assistance

Job summary

A community-focused veterinary clinic is seeking a Client Care Representative to be the welcoming face of their practice. The role involves managing client interactions, scheduling appointments, and ensuring a positive experience for pets and their owners. Successful candidates will show a passion for veterinary medicine and exceptional interpersonal skills. Competitive pay and comprehensive benefits are offered.

Qualifications

Passionate about veterinary medicine.
Experience in a veterinary field is a plus.
Cash handling experience is preferred.

Responsibilities

Greet clients and pets warmly.
Manage phone systems and document information.
Schedule and manage appointments.
Maintain organized reception area.

Skills

Customer service skills

Strong multi-tasking ability

Excellent communication skills

Computer proficiency

Attention to detail

Compassion for animals

Education

High School Diploma/GED or equivalent

Job description

Paso Robles Veterinary Medical Clinic has been a cornerstone of exceptional pet care for the Paso Robles and North County communities since 1962. We are a dedicated team of veterinarians, compassionate technicians, and animal lovers committed to helping pets live their healthiest, happiest lives.

About This Role

As a Client Care Representative, you'll be the warm, welcoming face of our veterinary practice. In this front-line position, you'll create positive first impressions with clients and set the tone for their entire experience. You’ll bridge between clients and their pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines people skills, organizational abilities, and a love for animals to help us deliver exceptional veterinary care.

What Success Looks Like

Creating Exceptional First Impressions: Warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
Communication Excellence: Manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
Appointment Management: Schedule, confirm, and manage appointments and handle check-ins/check-outs with proper documentation.
Team Coordination: Alert appropriate departments when patients arrive, distribute daily schedules, and maintain updated patient files.
Professional Environment: Maintain an inviting, clean, and organized reception area that supports a positive experience for clients and their pets.

What Makes You a Great Fit

Eager to learn and have a passion for veterinary medicine
Exceptional customer service skills with a friendly, professional demeanor
Strong multi-tasking ability in a fast-paced environment with accuracy
Excellent verbal and written communication skills
Proficiency with computers, business systems, and multi-line phone systems
Attention to detail when handling payments and maintaining records
Adaptability under pressure and a team-oriented attitude
Genuine compassion for animals and people who love them

Qualifications

High School Diploma/GED or equivalent
Experience in a veterinary field is a plus
Cash handling experience is preferred

How We'll Support You

Competitive Pay: $18.00 - $23.00 per hour, commensurate with experience
Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
Growth Opportunities: Continuing education and professional development support
Work-Life Balance: PTO and mental health assistance
Perks: Employee discounts on services, scrub allowance, and a referral program
A Welcoming Team: A hard-working, collaborative team where your voice matters

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Details