Veterinary Client Service Representative

Thrive Pet Healthcare; Paso Robles (CA); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Student loan support tools

Free CE courses

Job summary

Thrive Pet Healthcare is looking for a full-time Veterinary Customer Service representative at North County Animal Hospital in Paso Robles, CA. The role involves answering phones, scheduling appointments, processing payments, and ensuring smooth operations at the front desk.

You will play a vital role as the first point of contact for clients, handling inquiries with empathy and responsiveness. The position offers a competitive starting hourly wage ranging from $19 to $20, negotiable based on

Qualifications

• 6+ months of veterinary front-desk/CSR experience in a veterinary practice.
• Able to document accurately in a practice management system.
• Experience processing payments and maintaining confidentiality.

Responsibilities

• Answer incoming calls, triage inquiries, and schedule appointments.
• Support check-in/check-out process and maintain accurate client details.
• Process payments and review invoices/estimates with clients.
• Communicate with clients regarding pet health questions and next steps.
• Obtain relevant health history and support in maintaining medical records.
• Provide excellent customer service in a fast-paced environment.

Skills

Veterinary front-desk experience

High call volume management

Appointment scheduling

Client communication

Payment processing

Practice management system (PMS)

Education

High school diploma or equivalent

Job description

Description

Veterinary Customer Service

North County Animal Hospital

Full-time

Paso Robles, CA

Compensation is negotiable based on experience and credentials, with an expected starting range of $19-20 / hour. The actual salary will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About You

You’re the first point of contact at our GP front desk—answering phones, scheduling appointments, supporting check-in/check-out, processing payments, and documenting client communication accurately in the medical record.

You stay calm and kind in a busy lobby and keep the day moving by being organized, responsive, and detail-oriented.

Experience & Skills Requirements

• 6+ months of veterinary front-desk/CSR experience in a veterinary practice
• Comfortable with high call volume, appointment scheduling, and clear client communication (phone/in person)
• High school diploma or equivalent; able to document accurately in a practice management system (PMS)
• Experience processing payments, reviewing invoices/estimates, and maintaining confidentiality

Role Responsibilities

• Answer incoming calls, triage routine inquiries, and schedule appointments appropriately; document client communications in the patient chart
• Support a smooth check-in/check-out process, including collecting required information and maintaining accurate client/patient details in the PMS
• Process payments, review invoices/estimates with clients as directed, and record transactions accurately in the PMS
• Communicate with clients regarding pet health questions and next steps, and share information on Thrive Membership options, medications, and additional treatments as appropriate
• Obtain relevant health history and client information and support the team in maintaining complete, organized medical records
• Provide excellent customer service through clear communication, empathy, and flexibility in a fast-paced environment
• Other responsibilities as assigned

You’ll Grow with Us

Skills

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Benefits

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance
• Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

North County Animal Hospital is a general practice located in Paso Robles focusing on primary and urgent care for dogs and cats. Our hospital has a wonderful team and a loyal client base. We are open Monday through Saturday.

Serving Paso Robles, Atascadero, San Miguel, Heritage Ranch, Creston, Santa Margarita, San Luis Obispo and King City communities.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.