Veterinary Front Desk & Client Care Specialist

National Veterinary Associates; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Animal Medical & Surgical Hospital of Frisco in Frisco, TX is seeking a friendly Client Service Representative to greet clients and their pets, manage the front desk, and support a fast-paced veterinary team. This full-time/part-time role emphasizes excellent customer service, organized scheduling, and seamless front-desk operations.

Ideal candidates bring strong communication, multitasking ability, and computer proficiency.

Qualifications

• Excellent communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Veterinary experience preferred, but not required.
• AVImark and veterinary terminology experience are a plus.
• Animal care, medical office, hospitality, or administrative experience is helpful.
• Bilingual candidates are a plus.

Responsibilities

• Welcome clients and their pets.
• Schedule appointments and manage the front desk.
• Answer phones and assist with client questions.
• Process payments, collections, and billing.
• Maintain accurate patient and client records.
• Communicate with clients and the veterinary team.
• Support veterinarians, technicians, and hospital leadership.
• Provide exceptional client service throughout every visit.

Skills

Communication

Customer service

Multitasking

Computer skills

Veterinary experience

AVImark experience

Bilingual

Tools

AVImark

Job description

Animal Medical & Surgical Hospital of Frisco in Frisco, TX is seeking a friendly Client Service Representative to greet clients and their pets, manage the front desk, and support a fast-paced veterinary team. This full-time/part-time role emphasizes excellent customer service, organized scheduling, and seamless front-desk operations.

Ideal candidates bring strong communication, multitasking ability, and computer proficiency.