Client Service Coordinator

Abqpetcarehospital; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Animal Medical & Surgical Hospital of Frisco is seeking a friendly Client Service Representative to warmly welcome clients and their pets, manage the front desk, and support billing and scheduling in a fast-paced veterinary setting.

Ideal candidates bring excellent communication and organization, comfort with computer systems, and a willingness to learn AVImark and veterinary terminology. Both full-time and part-time roles are available at this Frisco, TX location.

Qualifications

• Excellent communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new systems.
• Veterinary experience preferred but not required.
• AVImark and veterinary terminology experience are a plus.
• Animal care, medical office, hospitality, or administrative experience is helpful.
• Bilingual candidates are a plus.

Responsibilities

• Welcome clients and their pets.
• Schedule appointments and manage the front desk.
• Answer phones and assist with client questions.
• Process payments, collections, and billing.
• Maintain accurate patient and client records.
• Communicate with clients and the veterinary team.
• Support veterinarians, technicians, and hospital leadership.
• Provide exceptional client service throughout every visit.

Skills

Customer service

Communication

Organized

Multitask

AVImark

Veterinary terminology

Bilingual

Tools

AVImark

Job description

Client Service Representative

Animal Medical & Surgical Hospital of Frisco

Frisco, TX | Full-Time & Part-Time Positions Available

Love animals? Love helping people? Join our team!

Animal Medical & Surgical Hospital of Frisco is looking for a friendly, compassionate, and organized Client Service Representative to be the welcoming face of our hospital.

If you enjoy working with people, love pets, and thrive in a fast-paced team environment, we'd love to meet you!

What You'll Do

• Welcome clients and their pets
• Schedule appointments and manage the front desk
• Answer phones and assist with client questions
• Process payments, collections, and billing
• Maintain accurate patient and client records
• Communicate with clients and the veterinary team
• Support veterinarians, technicians, and hospital leadership
• Provide exceptional client service throughout every visit

What We're Looking For

• Excellent communication and customer service skills
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment
• Comfortable using computers and learning new systems
• Veterinary experience preferred, but not required
• AVImark and veterinary terminology experience are a plus
• Animal care, medical office, hospitality, or administrative experience is helpful
• Bilingual candidates are a plus!

Why Join Us?

Become part of a team dedicated to exceptional patient care and outstanding client service while building your career in veterinary medicine.

Full-Time & Part-Time Opportunities Available

Animal Medical & Surgical Hospital of Frisco — Frisco, TX

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.