Veterinary Front Desk & Client Care Specialist

Memorialvetpet; Houston (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k) Matching

Roth Retirement Savings

Flexible Spending Account

Tuition Support Program

Referral Bonus Program

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

Paid time off

Employee pet care benefits

Six paid holidays

Employee Assistance Program

Employee discounts

Welcoming family atmosphere

Work with many species

Job summary

Memorial Veterinary Pet Care Hospital in Houston is seeking a Full-Time or Part-Time Veterinary Receptionist to welcome clients, schedule appointments, and coordinate client care in a busy, multi-doctor practice. Join a family‑oriented hospital that values compassion, teamwork, and growth; receive comprehensive benefits, ongoing training, and opportunities to work with a variety of animal species.

Your role supports the medical team and ensures a positive client experience from the first phone

Qualifications

• Previous veterinary reception experience preferred but not required.
• Customer service, administrative, or front-desk experience is a plus.
• A warm, welcoming, and professional demeanor.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and a friendly attitude.
• Serve as a primary point of contact for clients by phone, email, and in person.
• Answer incoming calls and respond to client questions.
• Monitor and respond to hospital emails.
• Schedule appointments accurately and efficiently.
• Gather information about patients' needs and determine the appropriate next steps.
• Help triage client concerns by scheduling appointments or relaying information to the medical team.
• Communicate urgent concerns promptly to veterinarians and clinical team members.
• Check clients and patients in for appointments.
• Complete the checkout process and collect payments.
• Review invoices and answer basic billing questions.
• Maintain accurate client and patient information.
• Coordinate with veterinarians, technicians, and assistants to support an efficient workflow.

Skills

Customer service

Front desk

Communication

Team player

Multitasking

Medical terminology

Job description

Memorial Veterinary Pet Care Hospital in Houston is seeking a Full-Time or Part-Time Veterinary Receptionist to welcome clients, schedule appointments, and coordinate client care in a busy, multi-doctor practice. Join a family‑oriented hospital that values compassion, teamwork, and growth; receive comprehensive benefits, ongoing training, and opportunities to work with a variety of animal species.

Your role supports the medical team and ensures a positive client experience from the first phone