Veterinary Front Desk & Client Care Specialist

AmeriVet; Albuquerque (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement

Paid time off

Holidays

Employee discounts

Career advancement

Job summary

AmeriVet in Albuquerque, NM is seeking a Veterinary Receptionist to be the first point of contact for clients and their pets. You will greet clients, answer calls, manage appointments, process payments and provide administrative support to the veterinary team.

This full-time on-site role offers competitive pay ($17/hr starting, with potential for raises), health/dental/vision insurance, a 401(k), paid time off, and employee discounts on services and products.

Responsibilities

• Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic.
• Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information.
• Schedule appointments, manage the appointment calendar, and confirm upcoming appointments.
• Check-in and check-out patients, ensuring all necessary paperwork is completed.
• Process payments, issue receipts, and handle any billing inquiries.
• Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software.
• Provide clients with information about services, products, and after-care instructions.
• Assist with the coordination of patient flow to ensure smooth operation of the clinic.
• Perform general office duties such as digital faxing, emailing, and managing office supplies.
• Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients.
• Assist in maintaining the cleanliness and organization of the reception area.
• Handle client concerns or complaints in a professional manner, escalating issues to management when necessary.
• Adhere to all clinic policies, procedures, and safety protocols.

Job description

AmeriVet in Albuquerque, NM is seeking a Veterinary Receptionist to be the first point of contact for clients and their pets. You will greet clients, answer calls, manage appointments, process payments and provide administrative support to the veterinary team.

This full-time on-site role offers competitive pay ($17/hr starting, with potential for raises), health/dental/vision insurance, a 401(k), paid time off, and employee discounts on services and products.