Veterinary Front Desk & Client Care Pro

Mission Pet Health; Decatur (GA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement options

Life Insurance and Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for your 0w

Job summary

Mission Pet Health is seeking a receptionist at our Decatur, GA location to welcome clients, manage calls, schedule appointments, and process transactions with warmth and professionalism.

You will support care coordination, educate clients on preventive services, and help maintain accurate records in a collaborative, fast-paced team. Experience with veterinary software and flexibility for weekends/holidays is preferred.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred; a flexible schedule including weekends and holidays is required.

Responsibilities

• Direct first impressions: manage multi-line phone, greet clients with warmth and convey compassionate care.
• Coordinate care: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for pet health: educate clients on preventive care and hospital services to ensure optimal care.
• Show empathy and professionalism, treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Veterinary software

Tools

Veterinary software

Job description

Mission Pet Health is seeking a receptionist at our Decatur, GA location to welcome clients, manage calls, schedule appointments, and process transactions with warmth and professionalism.

You will support care coordination, educate clients on preventive services, and help maintain accurate records in a collaborative, fast-paced team. Experience with veterinary software and flexibility for weekends/holidays is preferred.