Veterinary Front Desk & Client Care Pro

Careerwebsite; Cookeville, Northern (TN, KY); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement

Paid PTO & holidays

EAP

CE opportunities

Discounted pet care

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist to join our compassionate team. As the first contact for clients and patients, you'll help create an exceptional experience while supporting veterinary care.

We value customer service, teamwork, and a positive attitude. Hours include four weekdays and some Saturdays; opportunities for evening shifts as we expand our urgent care services.

Qualifications

• Previous veterinary receptionist or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced setting.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Greeting clients and patients with warmth, professionalism, and compassion.
• Answering multi-line phones and managing client communications.
• Scheduling appointments and coordinating patient visits.
• Processing payments and handling financial transactions accurately.
• Maintaining accurate medical records and client information.
• Educating clients on hospital services and patient care recommendations.
• Maintaining a clean, organized reception area.
• Delivering exceptional customer service in a busy veterinary environment.

Skills

Communication

Multitasking

Customer service

Organizational skills

Tools

Scheduling software

Computer systems

Job description

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist to join our compassionate team. As the first contact for clients and patients, you'll help create an exceptional experience while supporting veterinary care.

We value customer service, teamwork, and a positive attitude. Hours include four weekdays and some Saturdays; opportunities for evening shifts as we expand our urgent care services.