Veterinary Receptionist - Client Care Specialist (Full-Time)

AAVMP; Cookeville (TN); Hybrid; USD 19,000 - 23,000; Full time

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist to be the first point of contact for clients and patients, delivering warm, professional service and accurate information.

As part of a fast-paced, collaborative team, you will handle phones, scheduling, payments, records, and client education, while supporting veterinarians and technicians and contributing to an exceptional client experience.

Qualifications

• Previous veterinary receptionist, veterinary assistant, healthcare, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• The ability to multitask and stay organized in a fast-paced setting.
• Comfort using computers, scheduling software, and technology.
• A calm, compassionate demeanor during emotional or stressful situations.
• A dependable work ethic and team-oriented attitude.
• Flexibility to work evenings, weekends, and occasional holidays as needed.

Responsibilities

• Greeting clients and patients with warmth, professionalism, and compassion
• Answering multi-line phones and managing client communications
• Scheduling appointments and coordinating patient visits
• Processing payments and handling financial transactions accurately
• Maintaining accurate medical records and client information
• Supporting veterinarians and technicians with administrative tasks
• Educating clients on hospital services and patient care recommendations
• Maintaining a clean, organized, and welcoming reception area
• Delivering exceptional customer service in a busy veterinary environment

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

Calm demeanor

Tools

Scheduling software

Medical records software

Payments processing

Job description

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist to be the first point of contact for clients and patients, delivering warm, professional service and accurate information.

As part of a fast-paced, collaborative team, you will handle phones, scheduling, payments, records, and client education, while supporting veterinarians and technicians and contributing to an exceptional client experience.