Client Care Specialist — Veterinary Receptionist

XPrep Learning Solutions LLC; Cookeville (TN); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee Assistance Program (EAP)

Continuing education (CE)

Discounted pet care

Fun workplace culture

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist to be the first point of contact for clients and patients, providing warm, professional service. You will manage multi-line phones, schedule appointments, process payments, and support veterinarians and staff in a fast-paced, client-centered hospital that has served the Upper Cumberland for 55 years.

Flexible weekend shifts are required, with varying weekday hours; full-time benefits are included

Qualifications

• Experience in customer service or veterinary reception preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced setting.
• Comfort using scheduling software and technology.
• Calm, compassionate demeanor in stressful situations.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer multi-line phones and manage client communications.
• Schedule appointments and coordinate patient visits.
• Process payments and handle financial transactions accurately.
• Maintain medical records and client information.
• Support veterinarians and technicians with administrative tasks.
• Educate clients on hospital services and patient care recommendations.
• Maintain a clean, organized reception area.
• Deliver exceptional customer service in a busy veterinary environment.

Skills

Customer service

Communication

Multitasking

Computer skills

Job description

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist to be the first point of contact for clients and patients, providing warm, professional service. You will manage multi-line phones, schedule appointments, process payments, and support veterinarians and staff in a fast-paced, client-centered hospital that has served the Upper Cumberland for 55 years.

Flexible weekend shifts are required, with varying weekday hours; full-time benefits are included