Full-Time Veterinary Receptionist — Caring, Growth Path

Innovetive Petcare; Cookeville (TN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and paid holidays

Employee Assistance Program (EAP)

Continuing education (CE) and career发展

Discounted pet care

Inclusive workplace culture

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist (Client Care Representative) to join a compassionate, fast-paced, and collaborative team. You will be the first point of contact for clients and patients, helping create an exceptional experience while supporting outstanding veterinary care.

This role offers a stable long-term opportunity with a hospital that has served the Upper Cumberland for over 55 years.

Qualifications

• Previous veterinary receptionist or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced setting.
• Comfort using computers and scheduling software.
• Flexibility to work evenings, weekends and holidays as needed.

Responsibilities

• Greeting clients and patients with warmth, professionalism, and compassion.
• Answering multi-line phones and managing client communications.
• Scheduling appointments and coordinating patient visits.
• Processing payments and handling financial transactions accurately.
• Maintaining accurate medical records and client information.
• Supporting veterinarians and technicians with administrative tasks.
• Educating clients on hospital services and patient care recommendations.
• Maintaining a clean, organized reception area.
• Delivering exceptional customer service in a busy veterinary environment.

Skills

Customer service

Communication

Multitasking

Computer literacy

Tools

Scheduling software

Job description

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist (Client Care Representative) to join a compassionate, fast-paced, and collaborative team. You will be the first point of contact for clients and patients, helping create an exceptional experience while supporting outstanding veterinary care.

This role offers a stable long-term opportunity with a hospital that has served the Upper Cumberland for over 55 years.