Veterinary Front Desk & Care Coordinator

NVA General Practice; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A veterinary clinic in Houston is seeking a Customer Service Representative who will be the primary contact for clients. This role involves greeting clients, scheduling appointments, and handling communications while ensuring a positive experience for both clients and pets. Candidates should have experience in veterinary or animal care, knowledge of veterinary terminology, and the ability to work in a fast-paced environment. This position requires emotional resilience when dealing with injured or grieving animals and their owners.

Qualifications

• Experience in a Veterinary Clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Ability to sit and stand for extended periods.

Responsibilities

• Greet clients warmly in person and over the phone.
• Schedule and manage appointments efficiently.
• Coordinate communication between veterinarians and clients.

Skills

Customer service skills

Knowledge of veterinary terminology

Ability to manage client communications

Comfort working with animals

Emotional resilience

Job description

A veterinary clinic in Houston is seeking a Customer Service Representative who will be the primary contact for clients. This role involves greeting clients, scheduling appointments, and handling communications while ensuring a positive experience for both clients and pets. Candidates should have experience in veterinary or animal care, knowledge of veterinary terminology, and the ability to work in a fast-paced environment. This position requires emotional resilience when dealing with injured or grieving animals and their owners.