Veterinary Eye Care Client Services Specialist

MedVet; Deerfield Beach (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Continuing Education Opportunities

Job summary

Veterinary Eye Institute (VEI) in Florida is seeking a Client Service Representative to join our clinical team. The CSR will greet clients, answer calls, escort pets to exam rooms, manage medical records, discuss payments, and coordinate between clients and staff.

The ideal candidate has a high school diploma, excellent communication, and a calm, friendly demeanor. We offer strong health benefits, PTO, retirement matching, and continuing education opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to stay calm in stressful situations.
• Strong client service and phone etiquette.
• Detail-oriented and able to work both in a team and independently.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Coordinate communication between clients and staff.
• Maintain a neat and clean lobby.

Skills

Client service

Phone etiquette

Verbal & written comms

Attention to detail

Teamwork & autonomy

Education

High school diploma

Tools

CRM software

Job description

Veterinary Eye Institute (VEI) in Florida is seeking a Client Service Representative to join our clinical team. The CSR will greet clients, answer calls, escort pets to exam rooms, manage medical records, discuss payments, and coordinate between clients and staff.

The ideal candidate has a high school diploma, excellent communication, and a calm, friendly demeanor. We offer strong health benefits, PTO, retirement matching, and continuing education opportunities.