Veterinary Client Service Representative

MedVet; Deerfield Beach (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Benefits

Vision and Dental

401k with Employer Match

Paid Time Off (PTO)

Continuing Education Opportunities

Job summary

Veterinary Eye Institute (VEI) in Florida is seeking a Client Service Representative to join our clinical team. The CSR will greet clients, answer calls, escort pets to exam rooms, manage medical records, discuss payments, and coordinate between clients and staff.

The ideal candidate has a high school diploma, excellent communication, and a calm, friendly demeanor. We offer strong health benefits, PTO, retirement matching, and continuing education opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to stay calm in stressful situations.
• Strong client service and phone etiquette.
• Detail-oriented and able to work both in a team and independently.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Coordinate communication between clients and staff.
• Maintain a neat and clean lobby.

Skills

Client service

Phone etiquette

Verbal & written comms

Attention to detail

Teamwork & autonomy

Education

High school diploma

Tools

CRM software

Job description

Description

Veterinary Eye Institute (VEI) is the leading veterinarian-owned and led network of stand-alone ophthalmology practices. We help our patients receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team

Description

Veterinary Eye Institute (VEI) is the leading veterinarian-owned and led network of stand-alone ophthalmology practices. We help our patients receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team

We are looking for: Client Service Representative (CSR) The rightcandidate enjoys working with people and their pets,is caring, friendly, and efficient. Someone who creates awarm and welcomingimpression andremainsprofessional and courteouswhile handling multiple tasks. We are searching for someone whofirmly believesin the quality of care we provide and can communicate this sense of assurance to clients. In addition, understands our services and recommendations and clearly communicate them to clients. The ideal applicant can empathize with clients and remain compassionate and well mannered.Remainingcalm and collected in the face ofemergency situations.

What you'll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts,reportsand correspondence
• Discuss payment options and process payments
• Communication between clients and staff
• Maintain a neat and clean lobby

Who you are:

• High school diploma or equivalent
• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• Ability to stay on task and work energetically for entire shift, sometimes up to 10 hours per day
• Eager to learn more about diseases and medication specific to ophthalmology

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA,FSAand Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. VEI is an equal opportunity employer. We are also a drug-free organization, therefore employment with VEI is dependent upon the passing of a drug screen and background check.

VEI does not accept unsolicited resumes from third-party recruiters.