Veterinary Client Service Representative

MedVet Medical & Cancer Centers for Pets; Deerfield Beach (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

Paid time off

Uniform allowance

Employee pet discounts

On-call pay

Continuing education opportunities

Job summary

Veterinary Eye Institute (VEI) is seeking a Client Service Representative to join our clinical team. The CSR will greet clients and their pets, manage check-in, answer phones, and escort patients to exam rooms.

The role requires handling medical records, payments, and clear communication between clients and staff. The ideal candidate has a high school diploma, excellent communication skills, and the ability to stay composed in emergencies.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and phone etiquette.
• Ability to stay composed in stressful situations.
• Detail-oriented, self-motivated, and a team player.

Responsibilities

• Greet and check-in clients and their pets.
• Answer phones and transfer calls.
• Escort clients and pets to exam rooms.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Communicate between clients and staff.
• Maintain a neat and welcoming lobby.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Medical records software

Job description

Veterinary Eye Institute (VEI) is the leading veterinarian-owned and led network of stand-alone ophthalmology practices. We help our patient receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team

We are looking for:

Client Service Representative (CSR)

The rightcandidate enjoys working with people and their pets,is caring, friendly, and efficient. Someone who creates awarm and welcoming impression and remainsprofessional and courteouswhile handling multiple tasks.

We are searching for someone whofirmly believesin the quality of care we provide and can communicate this sense of assurance to clients. In addition, understands our services and recommendations and clearly communicate them to clients.

The ideal applicant can empathize with clients and remain compassionate and well mannered. Remaining calm and collected in the face of emergency situations.

What you’ll do:

• Greet and check-in clients

• Answer telephones and transfer calls

• Escort clients and their pets to exam rooms

• Manage medical records, charts,reportsand correspondence

• Discuss payment options and process payments

• Communication between clients and staff

• Maintain a neat and clean lobby

Who you are:

• High school diploma or equivalent

• Ability to remain composed in stressful and emotional situations

• Excellent verbal and written communication skills

• Excellent client service skills and phone etiquette

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

• Sense of urgency within a fast-paced environment

• Some flexibility with work hours and able to workadditionalhours when necessary

• Critical thinking skills and ability toanticipateneeds inter & intra-departmentally

• Ability to stay on task and work energetically for entire shift, sometimes up to 10 hours per day

• Eager to learn more about diseases and medication specific to ophthalmology

Perks and Benefits include:

• Strong career growth and personal development opportunities

• Comprehensive Health Benefits

• Vision and Dental

• HSA,FSAand Independent Care Spending

• 401k with Employer Match

• Paid Time Off (PTO)

• Shift Differentials and On-call Pay

• Uniform Allowance

• Employee Pet Discounts and Pet Insurance

• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability

• Continuing Education Opportunities and Assistance Program

Come as you are. VEI is an equal opportunity employer. We are also a drug-free organization, thereforeemployment with VEI is dependentupon the passing of a drug screen and background check.

VEI does not accept unsolicited resumes from third-party recruiters.