Veterinary Customer Service Representative (CSR)

Community Veterinary Partners; Wake Forest (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health support

Generous PTO

Paid parental leave and holiday pay

401(k) with employer match

Employee incentive programs

Pet care discounts

Job summary

Animal Eye Care Associates in Durham and Wake Forest, NC is seeking a Veterinary Customer Service Representative to join our ophthalmology specialty team. You’ll be the first and last point of contact for clients and help keep the hospital running smoothly.

The role focuses on welcoming clients, answering questions, scheduling appointments, processing payments, maintaining records, coordinating with doctors and technicians, and supporting the team in a busy healthcare setting.

Qualifications

• Previous customer service, reception, or veterinary experience.
• Communicates professionally and compassionately with clients.
• Comfortable with a busy phone system and multiple priorities.
• Strong computer and organizational skills.
• Pays close attention to detail.
• Works well as part of a team.
• Remains calm and professional in emotional or challenging situations.
• Understands the importance of providing an exceptional client experience.

Responsibilities

• Greeting clients and patients with a welcoming and professional attitude.
• Answering incoming phone calls and assisting with client questions.
• Scheduling and confirming appointments.
• Checking clients and patients in and out.
• Collecting and processing payments.
• Maintaining accurate client and patient information.
• Communicating appointment information and hospital policies clearly.
• Coordinating communication between clients, doctors, technicians, and referring veterinary hospitals.
• Helping obtain medical records and other information needed for specialty appointments.
• Managing multiple priorities while maintaining excellent customer service.
• Supporting the veterinary team with administrative tasks as needed.
• Helping maintain a clean, organized, and welcoming reception area.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Computer proficiency

Job description

Animal Eye Care Associates | Durham & Wake Forest, NC

Locations: Durham, NC & Wake Forest, NC

Schedule: Full-Time

Join a Specialty Veterinary Team

Animal Eye Care Associates is looking for a friendly, dependable, and compassionate Veterinary Customer Service Representative (CSR) to join our team at our Durham and Wake Forest locations.

At Animal Eye Care Associates, we specialize exclusively in veterinary ophthalmology, providing advanced eye care for pets with a variety of vision and eye conditions. Our client service team plays an important role in making sure every pet owner feels welcomed, informed, and supported throughout their experience with us.

If you enjoy helping people, love animals, and thrive in a busy healthcare environment, we'd love to meet you.

What You'll Do

As a CSR, you'll be one of the first and last points of contact for our clients and an essential part of keeping the hospital running smoothly. Your responsibilities will include:

• Greeting clients and patients with a welcoming and professional attitude
• Answering incoming phone calls and assisting with client questions
• Scheduling and confirming appointments
• Checking clients and patients in and out
• Collecting and processing payments
• Maintaining accurate client and patient information
• Communicating appointment information and hospital policies clearly
• Coordinating communication between clients, doctors, technicians, and referring veterinary hospitals
• Helping obtain medical records and other information needed for specialty appointments
• Managing multiple priorities while maintaining excellent customer service
• Supporting the veterinary team with administrative tasks as needed
• Helping maintain a clean, organized, and welcoming reception area

What We're Looking For

We're Looking For Someone Who

• Has previous customer service, reception, or veterinary experience
• Communicates professionally and compassionately with clients
• Is comfortable handling a busy phone system and multiple priorities
• Has strong computer and organizational skills
• Pays close attention to detail
• Works well as part of a team
• Remains calm and professional in emotional or challenging situations
• Understands the importance of providing an exceptional client experience

Veterinary or medical reception experience is preferred, but we're open to candidates with strong customer service backgrounds who are excited to learn veterinary specialty medicine.

Why You'll Love Working With Us

• Work in a unique veterinary ophthalmology specialty practice
• Support pets and families throughout their specialty care journey
• Collaborative team environment
• Opportunities to learn and grow within veterinary medicine
• Work alongside experienced veterinary professionals
• Make a meaningful difference for clients and their pets every day

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• Mental health and wellness support
• Generous PTO
Paid parental leave and holiday pay
• Free RACE-approved continuing education
• 401(k) with employer match
• Employee incentive programs
• Personal pet care discounts across CVP locations
• Pet insurance discounts
• Opportunities for growth and advancement throughout the CVP network